Webheadcase Refund & Cancellation Policy
Effective Date: 01/18/2026
At Webheadcase, we strive to provide reliable, high‑quality digital services, IT support, and consulting solutions. We understand that circumstances may arise where a refund is needed. This policy outlines how refund requests are handled for all services and bookings made through Webheadcase.com.
🕒 Refund Eligibility
Refunds may be requested for any paid service or booking within 1 week of the service date or booking date.
After this period, refunds cannot be issued.
Refunds are evaluated on a case‑by‑case basis and may be approved in full or in part depending on the nature of the service delivered.
✉️ How to Request a Refund
To request a refund, clients must contact us directly by email at:
webheadcase@webheadcase.com
Please include:
• Your full name
• The service or booking in question
• The date the service was booked
• A brief explanation of the reason for your request
This information helps us process your request quickly and accurately.
⏳ Refund Processing Time
Once your request is received, our team will review it and respond within 5–7 business days. Approved refunds will be issued to the original payment method.
❌ Non‑Refundable Items
The following are not eligible for refunds:
• Services delivered in full and accepted by the client
• Completed consulting sessions
• Digital deliverables already provided
• Missed appointments or no‑shows
📅 Cancellations
Clients may cancel a scheduled service or appointment by emailing webheadcase@webheadcase.com.
• Cancellations made at least 24 hours in advance may be eligible for a refund under the 1‑week policy.
• Cancellations made less than 24 hours before the appointment may be considered a late cancellation and may not be eligible for a refund.
• No‑shows are not eligible for refunds.
💳 Chargebacks
If a client initiates a chargeback without first contacting Webheadcase to resolve the issue, we reserve the right to dispute the chargeback and provide documentation of service delivery.
We encourage all clients to reach out to us directly so we can resolve concerns quickly and professionally.
💻 Digital Deliverables & Access
For services that include digital files, reports, or other deliverables:
• Refunds will not be issued once digital content has been delivered.
• If a refund is approved, Webheadcase may revoke access to any digital materials provided as part of the service.
🤝 Service Satisfaction
If you are dissatisfied with a service, we encourage you to reach out. We are committed to resolving issues and ensuring a positive experience with Webheadcase.